General Reference:
Austin Customer Service Directory
The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.
Austin 311 – Online Service Request
This site allows the citizens of Austin to request selected (non-emergency) city services online.
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Specific Issues:
Abandoned Vehicle
To report an abandoned or junked vehicle, please call 512-974-8119.
Make an online Report of Abandoned/Nuisance Car.
Animal Bites
Call 911 if a person has been attacked, bitten or scratched by a domestic or wild animal and they need emergency care. Call 311 to report the incident if a person has been attacked, bitten or scratched by a domestic or wild animal, but emergency care is not required.
This page contains general information about code violations. For more detailed information or exact wording, consult Austin’s Code of Ordinances. Report suspected violations by calling 311 or filing a complaint online.
Dog/cat waste on property – filing a complaint
Garbage/Recycling (Austin Resource Recovery): 512-494-9400
Resource Recovery: Trash, Recycling, Bulk/Brush Collection Schedules
Graffiti Removal
Call 311 or the graffiti hotline at 512-974-1028 to report graffiti on any building in the City of Austin.
Noise issues : 311
Power Outage: (512) 322-9100
Rodent/Mosquito Problem (Vector Control): 978-0300 rodent, 978-0370 mosquito or bee
Report Rodent/Mosquito Problem
Sidewalk/Street Repair : 311
Street Light Out : 311
Storm Drain Maintenance : 311
Trees Near Power Lines:
If you are concerned about trees near power lines on your property, submit a Tree Pruning Request online or call Austin Energy at (512) 494-9400.
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Other Miscellaneous Resources:
Austin City Code Online
This site contains Volumes I through IV of the Austin, Texas Code of Ordinances and is current through May 2012.
Helpful tool to search for crimes by date and address radius.
City of Austin – Police Frequently Asked Questions
Channel 6 Austin
Channel 6 is the City’s government access channel. Programming includes City Council meetings, public meetings, news conferences, CityView news magazine, Live from the Plaza concerts and educational programming about City departments and initiatives.
City Council Meeting Minute Archives
Detailed minutes (and some video) for many years of Austin City Council meetings.
Travis Central Appraisal District
Registered owners for last year’s tax cycle, appraised values, and links to plats.